Bilingual Travel Advisor (English & French)

Company Description

FlairsTech is a global technology-driven Managed Services Provider (MSP) renowned for its commitment to innovation, talent, and excellence. With a team of over 1,000 experts spread across five global offices, FlairsTech provides high-quality services in Software Development, Digital Solutions, Business Operations, and Customer Support to over 100 international partners. As a trusted partner, FlairsTech collaborates closely with clients across North America, Europe, the Middle East, and Africa to optimize processes, enhance outcomes, and drive productivity. The company's success is deeply rooted in its collaborative approach and its talented team members who are integral to its growth.

Role Description

This is a full-time hybrid role for a Bilingual Travel Advisor (English & French), based in Qesm El Maadi, with flexibility to work from home as needed. The Bilingual Travel Advisor will be responsible for assisting customers in planning and managing travel arrangements, ensuring customer satisfaction, and delivering excellent customer service through both English and French communication. Key responsibilities include responding to inquiries, preparing travel itineraries, handling travel bookings and changes, and resolving customer issues efficiently and professionally.

Qualifications

• Strong Customer Satisfaction and Customer Service orientation, with the ability to address client needs promptly and professionally.
• Exceptional Communication skills in both English and French, both verbal and written.
• Experience in Travel Arrangements and working with a Travel Agency or similar role is preferred.
• Problem-solving abilities and attention to detail in handling customer requests and resolving issues.
• Ability to multitask and work effectively in a hybrid work environment.
• Proficiency in using travel booking tools or systems is an advantage.
• Prior experience in customer-focused roles is beneficial.