Perform monthly billing discrepancy analysis across multiple telecom vendors and account types, identifying rate mismatches, unauthorized charges, missing services, and billing errors against contracted rates and inventory records.
Cross-reference vendor billing files (EDI, consolidated billing exports) against internal inventory and active work orders to validate charges before disputes are raised.
Investigate root causes of billing discrepancies - tracing issues to rate changes, incorrect disconnections, inventory gaps, or provider billing errors.
Open, manage, and follow up on vendor disputes through to resolution, maintaining accurate dispute trackers and ensuring all items are progressed within agreed timelines.
Produce and deliver monthly discrepancy reports and presentation decks to clients, including billing error summaries, dispute status, and savings/cost avoidance tracking.
Maintain and update telecom inventory records (circuits, accounts, service IDs) in the TEM platform based on billing analysis findings.
Identify and flag account-level anomalies - including not-on-inventory, not-on-invoice, and billing error categories with documented analysis for each.
Coordinate with internal AP and operations teams to ensure discrepancy findings are actioned within the billing cycle where applicable.
Communicate clearly with vendors and clients on dispute status, providing written analysis and supporting documentation as required.
Maintain a structured audit trail for all open and closed disputes, ensuring every item is traceable from identification to resolution.
Requirements:
Minimum 3 years of experience in telecom billing analysis, billing reconciliation, or a closely related field.
Demonstrated ability to analyze large billing datasets and identify discrepancies at the line-item level experience with EDI files, consolidated billing exports, or equivalent is a strong advantage.
Advanced Microsoft Excel skills.
Exceptional attention to detail, ability to catch inconsistencies across high-volume billing data without missing items.
Strong analytical thinking and root cause investigation skills.
Experience with dispute management and vendor communication - opening disputes, following up, and tracking resolution.
Ability to manage multiple open items simultaneously across different vendors and clients without losing track.
Clear written and verbal communication in English.
Experience with TEM platforms is a strong advantage.
