Hey there!
Are you one of those creative minds A character, a storyteller
Do you want to be part of a globally recognized brand that has been entertaining for over 100 years
Join the audition and start scripting your own story at Paramount Hotels Dubai!
Job Purpose:
- Responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email.
- To represent the company by following the standard operating procedures set by the organization
- Proactively sell and upsell all products and services within the property
- Handle queries through telephone, fax, and email
- Make reservations for customers based on their various requirements
- Provide support to customers who may need to amend or cancel a reservation
- Prepares letters of confirmation
- Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service
- Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks
Qualifications & Experience:
- Minimum 1 year of Reservations experience in a luxury 5-star hotel.
- Previous experience working in a multicultural environment.
- Knowledge of Opera PMS is required.
- Proficient in Microsoft Office applications.
- Bachelor's degree in Business Administration or a related field is preferred.
- Strong communication and interpersonal skills.
