BOTTEGA VENETA Client Advisor

Bottega Veneta - inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

We are currently seeking a Client Advisor as part of our dynamic team in Milan.

• Manage inbound calls, emails, live chats and social media messages
• Support the business of the online store, placing online orders for customers
• Support the after-sale service of the online store
• Support the omnichannel services available for the customers
• Support stores with long distance sales
• Ensure that all customers queries are responded to both online and via phone
• Facilitate returns and repairs
• Ensure you are fully aware and continuously up to date on product and brand information, collections, procedures and processes, across all channels (digital, retail)
• Uphold Respect of Bottega Veneta Standards and Procedures/Guidelines
• Perform any other duties assigned to you by management

• Languages: fluent in French, English and Italian
• Best if graduated in Languages or Communication
• Client centric mentality
• Ability to meet customer expectations
• Ability to work dynamically in a high-volume environment
• Exceptional written and verbal communication skills
• Computer proficient (Microsoft Suite) and internet savvy
• Outstanding luxury behaviours including listening and responding to customer needs to delivery outstanding service
• Previous experiences in Client Service field is a plus

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.