BOTTEGA VENETA Middle East Operations Manager

Bottega Veneta - inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

We are currently seeking an Operations Manageras part of our dynamic team in Dubai, managing the Middle East.

• Work in close collaboration with various departments at Brand and Group level, most importantly with stores, dedicating time to being present within the store environment, and collaborating with retail teams on important projects that pertain systems, new tools, retail excellence, guidelines, policies, reporting and other miscellaneous activities.
• Be the single Point Of Contact for Xstore Service Request management.
• Be the Kering Bottega Veneta related projects point of contact that involve retail department: Create monthly, quarterly reports and monitor performance
• Be the key stakeholder for all omnichannel services at retail side
• Be the point of contact together with the BI team for incident management in stores
• Policies and guidelines: point of contact for guidelines and policies platform
  • Making sure that all policies and guidelines are up to date
  • Responsible for FOH and BOH excellence in store, i.e. in store merchandise management guidelines
• Store Openings: coordinate with Inventory Control in the opening activities (providing ad hoc solutions and facilitating the opening processes because in constant contact with Kering FO team for prompt issues resolution)
• Provides store support for FO and BO activities in case of need (XS procedures, BO management, LUCE SM etc.)
• Support the set-up of new E-retailers partnership from integration point of view
• Retail tools management, planning and distribution i.e. crockeries, cash desk tools, covid tools, maintenance…
• Internal audit coordination
• Creates ad-hoc stores surveys & checklists to monitor performance or collect info

• Bachelor's Degree
• 10 years experience in fashion retail and In-store experience
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• Strong communication skills and solution focused approach
• Ability to manage projects
• Fluent in English, any other language is a plus
• Availability to frequent business trips