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We are currently seeking a Senior Client Advisorwho will report to theStore Manager as part of our dynamic team in Milano Montenapoleone Store.
Your opportunity
Best in class in meeting performance expectations and providing excellent client service to ensure client satisfaction in alignment with company standards.
How you will contribute
Finalize sales targets achievements in line with company strategy
Best in class in engaging and retaining high spending clients
Embraces the clienteling culture of building strong and long-termrelationship with clients
Collect and update client information to ensure an efficient use of CRM
Creates an engaging and emotional client experience offering thebest-in-class service, in line with Bottega Veneta Client Journey
Understands luxury, the collections and fashion trends
Works on silhouettes, brings alternative items to get clients todiscover more about the collection
Has a positive approach, contributes to teamwork, adapts to differentpersonalities, seeks support from and provides support to colleagues
Knows and applies company policies, procedures and guidelines
Keeps the stock tidy, knows and monitors stock deliveries andavailabilities, communicates in a timely manner out-of-stockmerchandise and any other useful information
Who you are
Excellent client and service attitude and high flexibility to adapt to several types of Clients
Sales experience preferably in fashion & luxury contexts
Excellent communication and empathic skills
Good team player
Multitasking, flexible
Capacity to work in a fast moving and dynamic environment
Why work with us
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is a French-based multinational corporation specializing in luxury goods. It owns the luxury brands Balenciaga, Bottega Veneta, Gucci, Alexander McQueen and Yves Saint Laurent. The timber-trading company Pinault S.A. was founded in 1963, by François Pinault.
Job ID: 147971637
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