Boutique Manager

Nadia`s client is a renowned luxury jewelry brand requires a Boutique Manager with experience in producing desirable sales results, achieving the sales target, objectives, sales revenue and maintaining a sustainable customer enchantment in luxury level by mastering the sales process, product knowledge for optimum profitability. Maintain Key Client relationship and assure a professional customer service behavior that exceeds customer expectations.

Duties and Responsibilities:

1. Daily briefs for the team to cover Sales performance, CRM Review, and daily objectives.
2. Weekly meetings with the respective manager to deliver: Market Brief, Team updates, Retail Performance analysis, and upcoming opportunities.
3. Weekly meetings with the team to review the KPIs, merchandising needs, Special orders follow up, opportunities in the pipeline, personal targets achievements, and all other boutique related matters.
4. Lead the boutique to reach monthly and annual targets.
5. Analyze sales statistics to determine business growth potential, and monitors sales performance on a continuous basis. Submit all this information in the monthly report.
6. Seek new customers and new sales opportunities, initiates action plan to approach and secure new businesses for the Company.
7. Lead, develop, build and influence a top notch and experienced sales team, through continuous mentoring, training and weekly meetings.
8. Ensure proper stock levels are maintained and dead stock depleted in the boutique.
9. Facilitate and convey feedback to the management regarding retail needs and challenges.
10. Ensure that all sales team contact the regular and potential customers through phone call or direct contact.
11. Maximize the usage of salesforce CRM system by all the sales team by encouraging the team and reinforcing its benefits.
12. Prepare the boutique for welcoming customers: checking the showcase, displays, monitor cleanliness and tidiness of the boutique at all the times, and assure the inventory count and control upon every beginning of the shift.
13. Manage or assign someone to handle the petty cash, and monitor the weekly reports shared with finance department.
14. Placing new order related to stock gap and sales tools.
15. Handle the business emails for any requirements.
16. Ensure that all boutique team are aligned with Company's grooming standards, work etiquette and product displays are according to the 5s methodology.
17. Responds to any management project when assigned (attending events and exhibitions).
18. Manage the team labeling any newly received items, or upon price change.
19. Manage and audit the repairs received from customers, and call customer for collection.
20. Inventory and cash control.
21. Work along with Marketing team by providing report about customer require and what to advertise.

Needed skills and Competencies:

• Preferably Arabic Speaker (optional)
• Leadership and Management skills
• Customer service skills
• Interpersonal skills
• Be able to network and negotiate.
• Team Player
• More than 5 years experience on the same role
• With existing clientele list