Box Office Assistant

Job Description :
Company
Our client is a holding company in Bahrain that acts as a government agency, managing commercial assets across 12 diverse sectors in the Middle East, Europe and North America.

They are currently looking for a Box Office Assistant to be based in Bahrain.

Duties & Responsibilities:

• To operate and assist on any ticketing sales points in order to provide an efficient and productive booking system for the public.
• To operate the telephones and main switchboard.
• To ensure a thorough knowledge of events at arts depot to enable the Box Office to give the best possible customer service.
• To actively pursue an in-depth knowledge of the venue's computerized Box Office system and online sales technology.
• To ensure the ticketing systems records are maintained and accurate.
• To contribute to the administration of the department, ensuring information is up-to-date and well organized.
• To support the administrational needs of other departments, within reason, and under instruction of the Visitor Services Manager.
• To be responsible for all cash, cheque and card transactions made by the Box Office.
• To maintain good communication with both internal and external customers.
• To deal with any customer service issues that may occur, either in person, on the phone or via email, in a professional manner.
• To strive for continuous improvements in customer care by making positive suggestions for change.
• Liaise with all departments to ensure essential information is passed on and good communication is maintained at all times.

Qualification & Requirements:

• Previous experience in the same or similar role.
• A friendly and approachable personality.
• Energetic, creative team player with a high level of enthusiasm.
• Diplomatic and negotiating skills with the ability to work with initiative and maturity.
• Excellent computer skills, including a good understanding of MS Word, Excel and Outlook.
• Previous experience of cash handling procedures.