Job Description

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:

Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt's national priorities.

With a universal customer-focused model, Crédit Agricole Egypt is a whole bank just for you serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt's endeavor to attain its customers satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world's digital transformation, encouraging and implementing an innovative environment to exceed its customers expectations.

In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.

Management

Manage the resources under his/ her responsibility.
Follow up on staff evolution/ training needs and take necessary actions to ensure that all staff are working efficiently (coaching, training, micromanagement) ·
Ensure that Branch staff are continuously updated with the bank's products, services, procedures, policies and guidelines.
Provide regular and constructive feedback to management.
Evaluate staff performance on regular basis in a constructive manner to enhance staff level of professionalism.

Sales

Manage the Branch's profitability by maximizing revenues and controlling overheads/expenses
Market and cross sell existing and new Bank's products / services
Monitor the selling activities of all staff and provide guidance as necessary.
Seek new business opportunities and develop them
Maximize business growth Quality Service
Responsible for keeping the Branch clean, tidy and well-organized manner.
Monitor and control Branch's attrition, quality of services, quality of files, etc.
Ensures high level of customer service within the Branch
Handle escalated customer issues, feedback and complaints
Share best practices and suggestions for service improvement with other Branches and departments

CBE, Compliance, Audit, Procedures

Ensure that all staff are abiding to Bank policies/ procedures, KYC and all related to CBE & compliance regulation, as well as proper monitoring and follow up on the quality of files.
Review, follow up and respond to any received audit comments and aim to improve branches audit ratings and ensure proper implementation.
Prepare and follow up required reports (Branch, Compliance, Consumer reports).
Ensure following set procedures / policies concerning custodies and registers maintained in Branches
Follow up on KRI monthly reports to be within the acceptable thresholds.

Location:

Applicants MUST be residents of Sharm El-Shaikh / South Sinai.