Job Description
About the Role:
As a Branch Sales Officer, you will play a crucial role in driving sales and providing excellent customer service. Your primary focus will be on promoting and selling personal loans to UAE nationals. You will be the face of of the Ajman Branch, building strong relationships with customers and ensuring a positive and professional brand image.
What You Will Be Doing
- Execute branch tasks related to new business with accuracy and timeliness, ensuring excellent customer experience.
- Promote and sell appropriate financial products to meet assigned sales targets.
- Provide expert guidance and information to customers while upholding the Staff Code of Conduct.
- Perform additional duties as assigned by the Line Manager to support branch operations.
- Adhere to Business Continuity Management (BCM) protocols and undergo relevant training.
- Foster relationships with internal departments and customers to support business objectives.
- Strict compliance to the Branch Governance Charter and service standards.
- Follow Operating Procedures and ensure consistent orientation to them.
- Deliver assigned sales tasks with precision and within set timelines, ensuring excellent customer service.
- Support branch operations under the supervision of the Line Manager, adhering to departmental policies, procedures, and regulatory requirements.
- Maintain professionalism and provide excellent customer experience.
- The role involves handling repetitive and well-defined problems with limited solution options. Tasks are performed under direct supervision, following established policies and procedures. There is minimal scope for independent judgment or decision-making.
- Interactions are primarily cooperative and involve advising, coordinating, or resolving routine issues with individuals across various business functions. These interactions are moderately structured and routine.
- Operates within the bank's sales strategy, compliance guidelines, and customer service standards.
- Adheres to regulatory requirements, internal policies, and risk management protocols.
- Follows approved product programs, pricing structures, and promotional campaigns.
- Behavioural Competencies: Fostering teamwork, building collaborative relationships, adaptability and resilience, team collaboration, result orientation, problem solving
- Functional Competencies:Attention to detail, effective communication, technical proficiency, Initiative in the area of work for achieving sale.
Skills & Competencies
- Fostering teamwork
- Conceptual thinking
- Persuasive communication
- Strategic thinking
- Networking & relationship building
- Strong blend of strategic thinking, operational excellence, and deep market insight to drive sustainable growth.
What You'll Gain
- Competitive compensation and performance-based incentives
- Medical coverage for you and your family
- Comprehensive life insurance
- Exposure to high-impact strategic projects
- Supportive and inclusive workplace culture
Responsibilities
- Generate leads and identify potential customers for personal loans.
- Conduct thorough needs assessments and provide personalized loan solutions.
- Build and maintain a strong network of referrals and partnerships.
- Stay updated with market trends and competitor offerings in the personal loan space.
- Ensure compliance with all regulatory requirements and internal policies.
- Maintain accurate records and documentation for all loan applications.
- Collaborate with the marketing team to develop and execute effective sales strategies.
- Provide exceptional customer service and build long-term relationships.
- Attend sales meetings and provide regular reports on sales performance.
Qualifications
- A minimum of 3 years of experience in sales, preferably in the financial services industry.
- Specialization in National Personal Loans with a strong understanding of UAE regulations.
- Excellent communication skills, with fluency in Arabic and English.
- Proven track record of achieving sales targets and a results-driven approach.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in using CRM systems and Microsoft Office.
- Ability to work independently and as part of a team.
- Excellent organizational and time management skills.
- A proactive and self-motivated attitude.
- Any relevant certifications or qualifications in sales or financial services will be an advantage.
