Job Purpose:
We are seeking an experienced Branch Supervisor to lead the daily operations of our multibrand service workshop. The successful candidate will be responsible for driving operational excellence, improving customer satisfaction, managing workshop performance, and ensuring profitability while maintaining the highest quality and safety standards.
Key Responsibilities:
- Supervise Service Reception, Workshop, and Spare Parts operations to ensure efficient daily performance.
- Lead and develop workshop teams to achieve operational and customer satisfaction targets.
- Monitor branch KPIs including productivity, revenue, repair quality, and customer satisfaction.
- Conduct regular performance reviews and implement corrective actions where required.
- Ensure compliance with Auto Central standards, 5S, KAIZEN, and continuous improvement initiatives.
- Oversee manpower planning, workshop equipment, tools, and inventory management.
- Drive QHSE compliance and promote a safe working environment across the branch.
Background & Experience:
- Bachelor's Degree, Technical Diploma, or equivalent automotive qualification.
- 2 to 5 years of supervisory or management experience within automotive aftersales or workshop operations.
- Strong understanding of workshop management, customer service, and service operations.
- Proven leadership, problem-solving, and people management skills.
- Experience with Dealer Management Systems (Autoline preferred) and Microsoft Office.
- Knowledge of process improvement, workshop KPIs, and operational best practices.
