Training Program Development: Design and deliver training programs for all levels, including onboarding, leadership development, technical skills training, and service excellence.
Training Coordination: Coordinate, execute, and follow up on all training activities within the hotel, ensuring resources and opportunities are maximized.
Performance Evaluation: Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, adjusting as necessary.
Continuous Learning Culture: Foster a culture of continuous learning, engagement, and accountability among colleagues.
Collaboration: Collaborate with department heads and senior leadership to identify training needs and opportunities for improvement.
Compliance: Ensure that all learning activities meet relevant statutory and organizational policies and requirements, adhering to local regulations.
Qualifications And Skills
Educational Background: Bachelor's degree in human resources, Hospitality Management, or a related field.
Experience: Minimum of 2 years of experience in an L&D role, preferably within the hospitality industry.
Communication Skills: Excellent leadership and communication skills, with the ability to influence and inspire team members at all levels.
Project Management: Strong project management skills, with the ability to manage multiple priorities and deadlines.
Technical Proficiency: Proficiency in learning management systems and other training technologies.
