The Broker Relationship Manager is responsible for generating, managing, and growing a diversified insurance portfolio across Non‑Motor, Motor, and Group Life & Health insurance through broker and distributor channels. The role focuses on identifying new business opportunities, building and maintaining strong intermediary relationships, and executing sales and servicing strategies in alignment with the organization's objectives, compliance standards, and regulatory requirements.
Key Responsibilities
- Generate new business and expand the insurance portfolio through brokers and distributors acrossNon‑Motor, Motor, and Group Life & Health lines.
- Identify and pursue growth opportunities through various distribution channels in line with organizational sales strategies.
- Act as the primary point of contact for day‑to‑day communication with broker partners, ensuring timely and effective engagement.
- Follow up on inquiries, quotations, renewals, endorsements, and correspondence while managing and strengthening broker relationships.
- Develop a strong understanding of broker partners client businesses, risk profiles, and insurance needs.
- Provide relevant and preparatory information to underwriting teams to support risk assessments and the development of internal and external risk maps.
- Support internal stakeholders by managing day‑to‑day servicing activities for onboarded clients and ensuring seamless account administration.
- Ensure completion of all account management activities, including documentation, policy issuance, renewals, calendars, and timelines.
- Liaise with underwriting, claims, finance, operations, compliance, and senior management teams to deliver a high standard of service while representing the organization professionally.
- Manage broker and client concerns effectively, resolving routine and complex issues within agreed timelines and exercising judgment on escalation where required.
- Collect insights on broker satisfaction, relationship health, and service quality, and report findings and improvement recommendations to senior colleagues.
- Establish and begin developing professional relationships with client organizations, where feasible, to strengthen engagement and retention.
- Maintain continuity and fluency across the company's service offerings, product developments, and market trends to enhance consultative selling and relationship value.
- Monitor receivables and follow up on outstanding balances to ensure healthy cash flow for the organization and timely settlement of customer claims.
- Ensure strict adherence to internal policies, regulatory requirements, and compliance standards at all times.
Prerequisites
- Proven experience in broker relationship management, channel sales, or intermediary‑driven insurance business.
- Practical exposure to Motor, Non‑Motor, and Group Life & Health insurance products.
- Strong understanding of insurance operations, underwriting coordination, and client servicing processes.
- Ability to manage multiple stakeholders and priorities in a fast‑paced environment.
Education & Professional Qualifications
- Bachelor's degree in Business Administration, Finance, Insurance, or a related field.
- Professional insurance qualifications (e.g., CII, ACII, LOMA, or equivalent) preferred.
- Relevant regulatory or licensing certifications as required by the local market.
Skills & Competencies
- Sound knowledge of insurance products, underwriting basics, and policy structures.
- Understanding of regulatory, compliance, and governance requirements.
- Ability to analyze business trends, portfolio performance, and receivables.
- Strong relationship management and stakeholder engagement skills.
- Excellent communication both English & Arabic, negotiation, and presentation abilities.
- Customer‑focused mindset with strong problem‑solving capabilities.
- High attention to detail, organization, and time management.
- Ability to work independently while collaborating effectively with cross‑functional teams.
