Summary
GENERAL ROLE:
As a Buggy Host at Miraval The Red Sea, your primary role is to deliver seamless, safe, and personalized transportation experiences for guests and colleagues across the resort. You serve as a key touchpoint in the guest journey, creating meaningful first and lasting impressions through warm interactions, intuitive service, and mindful presence.
This role requires a strong commitment to safety, attention to detail, and the ability to anticipate guest needs while embodying Miraval's philosophy of mindfulness and life in balance. As a Buggy Host, you are not only transporting guests but also curating moments of connection, comfort, and care throughout their stay.
KEY RESPONSIBILITIES:
Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Buggy Host, you will need to:
Guest Transportation & Experience
- Provide timely, safe, and efficient buggy transportation for guests and colleagues across the resort.
- Greet guests warmly, using their names whenever possible, and engage in meaningful, personalized interactions.
- Offer information about resort facilities, activities, and services during transit in a natural and engaging manner.
- Anticipate guest needs and proactively offer assistance, ensuring a seamless experience.
Safety & Compliance
- Operate buggy vehicles in a safe and responsible manner, adhering to all resort and local safety regulations.
- Conduct daily vehicle checks to ensure cleanliness, functionality, and safety standards are met.
- Report any maintenance issues or incidents promptly to the appropriate department.
- Ensure guest safety at all times, including proper seating and adherence to capacity guidelines.
Service Excellence
- Act as an ambassador of Miraval's brand values, delivering service with mindfulness, empathy, and authenticity.
- Maintain a calm and composed demeanor, even during peak operations or challenging situations.
- Handle guest requests and concerns with professionalism and care, escalating when necessary.
Coordination & Communication
- Maintain clear communication with Front Office, Concierge, and other departments to ensure efficient guest movement.
- Respond promptly to transportation requests via radio or assigned communication tools.
- Support arrival and departure experiences, including luggage coordination when required.
Vehicle & Area Maintenance
- Ensure buggies are clean, well-presented, and aligned with luxury standards at all times.
- Maintain cleanliness of buggy stations and designated waiting areas.
- Assist in organizing buggy flow and parking in high-traffic areas.
Cultural Stewardship
- Embrace and reflect Miraval's philosophy of mindfulness and well-being in daily interactions.
- Create a peaceful and welcoming atmosphere for guests throughout their journey within the resort.
- Respect the privacy, preferences, and individuality of each guest.
Qualifications
QUALIFICATIONS
- High school diploma or equivalent
- Previous experience in hospitality or guest service preferred
- Valid driving license (as per local regulations)
- Strong interpersonal and communication skills
- Ability to work outdoors in varying weather conditions
- Basic knowledge of safety and vehicle handling
PHYSICAL DEMANDS (IF ANY)
- Ability to sit and drive for extended periods
- Ability to assist with light luggage handling if required
- Ability to work outdoors and navigate resort terrain
WORK ENVIRONMENT
- Outdoor and indoor resort environment
- Dynamic and guest-facing role requiring flexibility and responsiveness
- Exposure to varying weather conditions typical of the Red Sea destination
