Adecco is hiring a Business Analyst Sales Operations for our client, a leading client based in Riyadh, KSA. This is an exciting opportunity to join a dynamic organization that values innovation, teamwork, and professional growth.
Job Details
Position Title - Business Analyst Sales Operations
Employment Type - Full Time Role
Work Location - Riyadh, KSA.
We are seeking a Sales Operations / Business Analyst to support business growth by driving data-led insights, improving sales processes, and enabling leadership with accurate reporting, forecasting, and performance analytics.
The role acts as a bridge between Sales, Finance, Operations, and Leadership, ensuring data accuracy, operational efficiency, and informed decision-making.
Key Responsibilities
Sales Operations & Performance Analytics
- Own sales performance reporting, dashboards, and KPIs (pipeline, revenue, conversion, win-loss, quota attainment).
- Analyze sales funnel health, forecast accuracy, and deal velocity.
- Track targets vs. actuals, YoY growth, and regional / product-wise performance.
- Support leadership with weekly, monthly, and quarterly business reviews (WBR/QBR).
Business Analysis & Stakeholder Engagement
- Gather and document business requirements from Sales, Finance, Marketing, and Operations teams.
- Translate business needs into data models, dashboards, and actionable insights.
- Work closely with sales leadership to identify process gaps, bottlenecks, and
- improvement opportunities.
- Support strategic planning, pricing analysis, and commercial decision-making.
CRM, Tools & Process Optimization
- Manage and optimize CRM systems (Salesforce / Zoho / Dynamics or similar).
- Ensure data accuracy, hygiene, and governance across CRM and reporting tools.
- Improve sales processes related to lead management, opportunity tracking, and forecasting.
- Support automation initiatives to reduce manual reporting and improve efficiency.
Reporting, Dashboards & Automation
- Design and maintain dashboards using Power BI / Tableau / Excel.
- Build automated reports using SQL, Power Query, DAX, or advanced Excel.
- Provide ad-hoc analysis for leadership and business stakeholders.
- Ensure reports are aligned with business objectives and KPIs.
Cross-Functional Collaboration
- Partner with Finance on revenue forecasting, budgeting, and margin analysis.
- Work with Marketing on lead quality, conversion analysis, and campaign ROI.
- Support Sales Enablement with insights, tools, and performance tracking.
- Collaborate with IT / Data teams for data integration and system enhancements.
Required Skills & Qualifications
Education
- Bachelor's degree in Business, Engineering, Finance, IT, Analytics, or related field
- MBA or advanced analytics certification is a plus
Experience
- 510+ years of experience in Sales Operations, Business Analysis, Revenue Operations, or Analytics
- Proven experience supporting Sales leadership and commercial teams
- Exposure to B2B / Enterprise / Technology / Consulting environments preferred
Technical & Analytical Skills
- Strong proficiency in Power BI / Tableau / Advanced Excel
- Working knowledge of SQL, data modeling, and reporting automation
- Hands-on experience with CRM systems (Salesforce / Zoho / Dynamics)
- Strong understanding of sales metrics, KPIs, forecasting, and pipeline management
Business & Soft Skills
- Excellent stakeholder management and communication skills
- Strong analytical mindset with the ability to translate data into insights
- High attention to detail and data accuracy
- Ability to work independently and manage multiple priorities
- Commercial acumen and business understanding
Preferred / Nice-to-Have
- Experience in KSA / GCC market
- Exposure to finance metrics (P&L, margins, pricing analysis)
- Knowledge of Agile / Jira / Confluence
- Experience working with senior leadership (Director / VP / CXO level)
Key Success Metrics
- Accuracy of sales forecasts and reports
- Timeliness and quality of dashboards and insights
- Sales productivity and process efficiency improvements
- Stakeholder satisfaction and decision-making impact
Adecco is the world's leading talent advisory and solutions company. We are driven by a powerful purpose making the future work for everyone. As a career partner, we support the employability and employment of our Candidates and Associates and are committed to their success. Adecco Middle East is an Equal Opportunities Employer headquartered in Dubai, UAE.
If you are interested, we want to hear from you!
