Job Responsibilities:
- Managing the relationship between IT and corporate support functions such as Finance, HR, Legal, Admin, and Procurement.
- The role ensures that business requirements are effectively captured and translated into IT solutions, while ensuring all projects and change requests are delivered on time, within scope, and aligned with best practices and organizational standards.
- The role plays a key part in supporting functional efficiency, system adoption, and continuous improvement by proactively engaging stakeholders, coordinating delivery efforts, and ensuring quality in both IT service and solution implementation.
Education & Certifications:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- ITIL Foundation or other relevant certifications are a plus.
Experience:
- 5+ years of IT experience, with at least 3 years in business engagement, application support, or IT project delivery roles.
- Experience working with ERP systems (e.g., SAP), HR systems, or legal.
- Familiarity with business process flows in Finance, HR, Legal, or Procurement.
Skills & Competencies:
- Strong interpersonal and communication skills, with the ability to engage effectively with non-technical business users.
- Ability to understand and translate business needs into technical requirements.
- Strong documentation and analytical skills.
- Solid problem-solving skills with a customer-focused approach.
- Organized, proactive, and able to manage multiple priorities effectively.
