Role Overview: Sama X is seeking a BA & QA Specialist to design, optimize, and verify the operational engine of our global satellite connectivity business. You are the architect and the auditor of the customer journey, ensuring that the transition from a signed contract to an active service is seamless, automated, and error-free.
Key Responsibilities
- Process Detail & Workflow Design: Design and document detailed workflows for global hardware distribution and service activation, ensuring synchronization between Zoho Inventory and sales orders.
- Billing & Invoicing Logic: Define and document the logic for complex telecom billing (proration, multi-currency, and revenue recognition) and verify its execution within Zoho Books.
- Quality Assurance & UAT: Own the end-to-end testing lifecycle. Create test cases for new features, conduct User Acceptance Testing (UAT), and ensure all automated workflows meet business requirements before deployment.
- Service & Support Resolution: Architect escalation matrices and automated ticketing flows within Zoho Desk to ensure adherence to SLAs and rapid technical resolution.
- Requirement Engineering: Translate commercial needs into technical specifications (User Stories) for the development team to implement within the Zoho ecosystem.
Qualifications
- Experience: 7+ years as a BA or QA in Telecom, Managed Services, or a related field.
- Core Competency: Proven track record in managing Order Management Systems (OMS), Billing platforms, and Quality Assurance methodologies.
- Systems Fluency: Deep experience with the Zoho suite (specifically CRM, Books, Inventory, and Desk).
- Technical Literacy: Ability to map data flows between disparate systems and understand the logic of API-driven automation.
- Communication: Able to communicate effectively with business and technical teams both verbally and in writing
