Coordinate system-related projects by tracking milestones, deliverables, risks, and dependencies while ensuring timely completion of project activities.
Gather, document, analyze, and validate business and functional requirements through stakeholder discussions and workshops.
Act as the primary point of contact between business users, technical teams, and external vendors for system enhancements, bug fixes, deployments, and issue resolution.
Provide first-level business support for system users, including user onboarding, access management, permission updates, and issue tracking.
Prepare and coordinate User Acceptance Testing (UAT), including test scenarios, defect tracking, and validation of system enhancements prior to production deployment.
Maintain comprehensive system documentation, including BRDs, FRS documents, process flows, user manuals, change requests, release notes, and project trackers.
Monitor vendor performance, follow up on project deliverables, and ensure adherence to agreed timelines and requirements.
Identify opportunities for process improvements, automation initiatives, and system enhancements to support digital transformation objectives.
Prepare project status reports, meeting minutes, action logs, and stakeholder communications as required.
