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Business Banking Customer Service Officer

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Job Description

  • Offering Service quality and insure customer satisfaction for a major strategic business line within the bank:- BUB
  • Responsible for Serving ALL Business Banking clients in the Bank through this teams located in branches within the network.
  • Responsible for Serving ALL Business Banking clients in the Bank through this teams located in branches within the network.
  • The role holder is required to use his depth operational Knowledge and skills as well as his interpersonal competencies.
  • Welcomes the business banking customers, receive their instructions, validate and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time.
  • Act as the corporate bank front line for day to day corporate operations
  • Work alongside the SME RM for managing relationship of existing clients & aim at enhancing revenues.
  • Handles daily clients mail to ensure proper delivery on due dates.
  • Responsible of the KYC execution and account opening
  • Access and resolve customers problems in line with the bank procedures; compliance & CBE rules to ensure smooth follow of the circuits & time saving.

  • University degree in Business or a relevant qualification
  • Excellent English Language
  • Excellent knowledge of operation
  • Excellent knowledge of bank procedures and CBE regulations
  • Computer skills including Microsoft office
  • Ability to work under pressure
  • Time Management
  • Strong communication skills & problem resolving

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About Company

Job ID: 135677373