Job Purpose: To implement the rehabilitation strategies for accounts facing temporary problems where it has been decided to stay, and to exit in a timely manner, to minimize losses. In addition, to refer the accounts or NPLs that are past due and non-cooperative in their dealings to the collection department.
- Manage the relationship with customers in Rehabilitation phase in order to ensure their agreeableness and maximize recovery, if not recommend their transfer to Collections
- Implement restructuring strategy & negotiate with customer to reach settlement &/or exit agreement and transfer to collections.
- Prepare restructuring or phase out credit memos & renewal memos for accounts under rehabilitation.
- Recommend transferring customers to collections or current performing portfolio as per set policies for rehabilitation accounts and based on solid justification as per the appropriate approval matrix.
- Collaborate with collections and Early Warning teams to minimize portfolio losses.
- Monitor the facility utilization to ensure that it is within approved limit and structure and ensure prompt settlement of dues for account under rehabilitation.
- Remain consistently updated with any changes or news circulating within the industry in terms of market conditions or regulatory environment that may impact the rehabilitation customer business.
- Assist in developing the monthly tracking report with all cases under rehabilitation to be communicated to all stakeholders, including but not limited to clarifying updates of expected recoveries and losses in order for remaining stakeholders to re-arrange plans accordingly.
Qualifications & Experience
Bachelor's degree of commerce, Business Administration, accounting or equivalent.
For Analyst: Min. 1-3 years of relevant experience
For Senior Analyst: Min. 3 years of relevant experience
Credit knowledge & Certification is a must Skills
Process driven Change management skills
Strong negotiation and influencing skills
Ability to analyse and interpret large volumes of data and take decisions
Strong presence and ability to work with people across functions at all levels
