Job Description

Business Development & Account Manager – Recruitment & Outsourcing

Industry: Staffing, Recruitment & Manpower Outsourcing

Location: Abu Dhabi, United Arab Emirates (UAE)

Job Summary:

We are seeking an experienced, commercially driven Business Development & Account Manager to accelerate the growth of our Recruitment, Staffing, and Manpower Outsourcing business across the UAE. The successful candidate will have a strong track record in new business development, client acquisition, key account management, contract negotiation, and revenue growth within the staffing or manpower outsourcing sector. This is a highly sales-focused role requiring an individual who can independently identify opportunities, develop a strong pipeline, engage senior decision-makers, convert prospects into clients, and grow existing accounts. The role will cover both white-collar and blue-collar staffing solutions, including permanent recruitment, temporary staffing, outsourced manpower, and large-scale workforce solutions.

Key Commercial Objectives

The primary objective of the role is to:

Generate new revenue through active business development and client acquisition.
Build and maintain a strong, measurable sales pipeline.
Win new recruitment, staffing, and outsourcing contracts.
Expand revenue and service penetration within existing client accounts.
Develop long-term commercial relationships with key decision-makers.
Consistently achieve and exceed agreed monthly, quarterly, and annual revenue targets.

Mandatory Experience

Minimum 8–10 years experience within Staffing, Recruitment, Executive Search, Temporary Staffing, or Manpower Outsourcing.
Strong and demonstrable track record in B2B sales and new client acquisition.
Proven success in winning staffing, recruitment, or manpower outsourcing contracts in the UAE.
Existing knowledge and network within the UAE recruitment and outsourcing market.
Experience managing both white-collar and blue-collar manpower requirements.
Demonstrated ability to build a sales pipeline and independently convert opportunities into revenue.
Strong experience in commercial negotiations, pricing, proposals, tenders, and contract closure.
Proven history of achieving or exceeding individual sales and revenue targets.
Experience developing and growing strategic/key accounts.

Key Responsibilities

Business Development & New Client Acquisition

Develop and execute a targeted business development strategy for the UAE market.
Identify and pursue new clients across government, semi-government, private sector, and multinational organizations.
Build relationships with HR leaders, Procurement teams, CEOs, Managing Directors, Operations leaders, and other key decision-makers.
Generate qualified leads through networking, referrals, market intelligence, cold outreach, meetings, events, and strategic partnerships.
Maintain a strong pipeline of prospective clients and actively manage opportunities through the complete sales cycle.
Arrange and conduct client meetings, presentations, and solution demonstrations.
Understand prospective clients workforce challenges and translate them into commercially viable staffing solutions.
Develop tailored commercial proposals for recruitment and outsourcing services.
Convert leads into signed agreements and revenue-producing accounts.

Sales & Revenue Growth

Own individual sales, gross profit, and revenue targets.
Consistently achieve and exceed monthly, quarterly, and annual commercial targets.
Identify opportunities to increase revenue through cross-selling and upselling.
Develop strategies to improve client spend, margin, and account profitability.
Monitor sales performance, conversion ratios, pipeline value, and forecasted revenue.
Provide accurate weekly and monthly sales forecasts to management.
Maintain strong commercial discipline around pricing, margins, payment terms, and contract conditions.
Identify new markets, sectors, and service opportunities that can contribute to business growth.

Key Account Management

Manage and grow a portfolio of strategically important clients.
Develop detailed account plans identifying opportunities for further revenue growth.
Build relationships across multiple stakeholder levels within each client organization.
Conduct regular client review meetings to assess performance, service quality, upcoming requirements, and future opportunities.
Proactively identify workforce requirements before they become formal recruitment requests.
Position the organization as a trusted workforce solutions partner rather than simply a recruitment supplier.
Ensure high levels of client satisfaction, retention, and repeat business.

Commercial Negotiation & Contract Management

Lead commercial negotiations for recruitment, staffing, and manpower outsourcing agreements.
Prepare proposals, quotations, rate cards, and commercial presentations.
Participate in tenders, RFPs, and large outsourcing opportunities.
Negotiate competitive commercial terms while protecting profitability and margins.
Work closely with internal teams to ensure contracts are operationally deliverable.
Maintain awareness of competitor pricing, service offerings, and market trends.

Recruitment & Outsourcing Solutions

Work closely with recruitment and operations teams to ensure client requirements are clearly understood and delivered.
Provide market intelligence and guidance regarding talent availability, salaries, recruitment timelines, and workforce trends.
Support the development of customized staffing and outsourcing solutions for major clients.
Coordinate the commercial handover of newly acquired clients to recruitment and operations teams.
Remain accountable for overall client relationships and commercial growth following implementation.

Sales Performance Measures

Performance will be measured against clearly defined commercial KPIs, including:

New clients acquired.
Monthly and annual revenue generated.
Gross profit generated.
Number and value of contracts secured.
Sales pipeline value.
Lead-to-client conversion ratio.
Number of client meetings and qualified opportunities.
Existing account revenue growth.
Client retention rate.
Cross-selling and upselling revenue.
Tender and proposal conversion rate.
Achievement against individual sales targets.

Qualifications

Bachelor's Degree in Business Administration, Sales, Marketing, Human Resources, or a related discipline.
Professional sales or business development qualifications would be an advantage.

Skills & Competencies

Strong commercial and sales mindset.
Excellent business development and prospecting capability.
Strong network-building skills.
Confident engaging senior executives and key decision-makers.
Excellent negotiation and contract-closing skills.
Strong presentation and proposal-development capability.
Results-driven and comfortable working against ambitious sales targets.
Strong understanding of pricing, margins, and commercial profitability.
Ability to work independently and develop business from the ground up.
Strong relationship and account-management capability.
Highly proactive, resilient, and comfortable operating in a competitive sales environment.
Excellent verbal and written communication skills.