Description
- University Graduate
- Excellent people management skills.
- 10+ years experience in similar work environment in supervisory position (at least 3 years in managing people).
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive
- Adaptable and versatile.
- Retail banking sales management skills
- Networking skills to engage with and work with internal and external stakeholders.
- Knowledge of Microsoft Office, CRM, and Bank Systems
Ability to delivery against stretched targets and timelines while undertaking multiple projects
- To manage the team of BDO/ EC and ensure that all activities are directed to meeting sales targets.
- To develop and implement sales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
- Directly responsible for all sales KPIs / KPAs delivery. Moreover, to ensure all sales teams meet assigned targets along with growing the portfolio through cross sell in line with bank's SLAs, service quality and controls.
- Liaise between team and business to ensure achieving assigned goals / targets in line with bank's policies and regulations.
- Business Development in coordination with Product Team to ensure optimal profit for the organization by acquiring new clients and tapping into existing clients (Upsell, Cross-Sell).
- Ensure adequate data availability in coordination with BIU Team on monthly basis for all Sales activities.
- Performance management on daily/weekly/monthly basis to ensure maximum productivity.
- Ensure proper Head count management and hiring plan as per yearly budget.
- Lead analysis to provide constructive feedback on quality of Leads received via various channels through firsthand observations to improve Sales and generate good Leads.
- Assisting offshore Teams in mandatory document collection timely.
- SLA/Process management
- Timely SOP reviews and update in coordination with DBC Governance Team.
- To develop and maintain optimum level of service quality and internal customer by ensuring TAT is achieved as per agreed SLAs to avoid customer complaints.
- Ensuring all activities are performed within the Governance framework
- To work with business partners/channels, stakeholders across segments to identify business opportunities improve products and propositions and enhance pre and post sales experience for the
