Job Purpose
Quality & Business Development Specialist supports the execution and monitoring of quality, business development, and process improvement initiatives within the Mercedes-Benz automotive segment at Abou Ghaly Motors. The role ensures compliance with Mercedes-Benz Dealer Standards, supports internal audits and quality reporting, tracks operational KPIs, and contributes to continuous improvement initiatives aimed at enhancing operational excellence, customer satisfaction, and brand standards.
Responsibilities:
Mercedes-Benz Dealer Standards & Internal Audits
- Support the implementation and monitoring of Mercedes-Benz Dealer Standards across all relevant automotive operations.
- Conduct internal audits in line with Mercedes-Benz requirements and the approved audit plan.
- Document non-conformities, recommend corrective actions, and follow up with concerned departments.
- Participate in Mercedes-Benz Dealer Standards audits conducted by the Market Performance Center.
- Maintain and update business development documentation, audit reports, presentations, and development plans.
Quality Assurance & Performance Monitoring
- Prepare monthly Quality Assurance reports in line with Mercedes-Benz standard processes.
- Monitor the performance of diagnostic and inspection tools used within the Mercedes-Benz service operations.
- Track and analyze KPIs related to service quality, technician productivity, and customer satisfaction (CSI).
- Support corrective and preventive actions to address quality gaps and reduce repeat service issues.
- Monitor customer feedback and complaints and support improvement initiatives.
Business Development & Manufacturer Coordination
- Support follow-up on AGM's commitments and target agreements with Mercedes-Benz Egypt.
- Coordinate with internal automotive departments to ensure alignment with manufacturer requirements and timelines.
Process Improvement & Systems Support
- Support continuous improvement of automotive business processes and operational systems.
- Assist in developing procedures, tools, and documentation to improve efficiency and compliance.
- Support enhancements to software and business solutions aligned with Mercedes-Benz standards.
Dealer Management System (DMS)
- Support compliance of the Dealer Management System with Mercedes-Benz automotive standards.
- Assist in system rollouts, updates, and digital initiatives related to Mercedes-Benz operations.
- Coordinate with internal teams and software providers on system-related activities.
Continuous Improvement & Organizational Support
- Contribute ideas for service and business development within the Mercedes-Benz segment.
- Support initiatives to improve customer satisfaction (CSI) and employee engagement.
- Work closely with cross-functional teams to promote a performance-driven and quality-focused culture.
Requirements:
- Bachelor's degree in business administration, Engineering, Management, or a related field.
- Knowledge of process management and quality systems is an advantage.
- Minimum 3 years of experience in automotive dealerships, preferably within Mercedes-Benz or premium automotive brands.
- Good understanding of Mercedes-Benz dealer systems, standards, and operational requirements.
- Knowledge of automotive dealership operations across sales, service, and aftersales.
- Strong coordination, communication, and reporting skills.
- Analytical mindset with strong attention to detail.
- Ability to manage multiple priorities in a structured and compliant manner.
- Very good command of English (spoken, written, and reading).
