BUSINESS IMPROVEMENT CONSULTANT.

Job Title

BUSINESS IMPROVEMENT CONSULTANT.

Job Family

Function

Job Code

Reports to Job

Job Description Summary

Strategic Roles & Responsibilities %

Strategic Roles & Responsibilities

• Develop and Recommend Process Improvement Strategies by collaborating with senior leadership to identify strategic opportunities for Process enhancements that align with the longterm objectives
• Use datadriven analysis to Recommend innovative solutions that drive efficiency and effectiveness across the organization

Operational Roles & Responsibilities %

Operational Roles & Responsibilities

• Mentor crossdepartmental teams to identify analyze and solve complex business process issues
• Conduct advanced process analyses to identify inefficiencies and recommend innovative solutions
• Establish and promote best practices in process management across the organization
• Direct the change management process for seamless implementation of new processes
• Lead ongoing benchmarking studies to compare process performance against industry leaders

Minimum Education Required

- Bachelor's degree in healthcare management, nursing, or any healthcare science/ allied health.
- Master's degree: Nursing, Quality, Clinical, Allied Health, Administration, Business, Data, or other HealthCare, science, or
Management, related discipline.

Professional Certifications Required

- Certified Professional Healthcare Quality (CPHQ)
- Certified Professional in Project Management Professional (PMP).
PREFERRED:
Additional Quality related certifications (i.e., Lean Six Sigma, Just Culture, etc.).

Years of Experience

Minimum 16 years experience in business improvement, continuous quality initiatives and/or project management (ideally in a
healthcare setting).

Languages

Functional Competencies

Project Management :

Project Management is the process of planning, organizing, and managing tasks andresources to accomplish a well defined objective, usually within constraints of time,resources, and cost.

Working Across OrganizationalLines :

Holding a position that requires understanding the interrelationships among key events bylearning how problems fit into the bigger picture and confronting interdepartmentalissues. Effectively working and communicating across functional boundaries. Influencingothers without authority or direct control.

Process Improvement :

Process Improvement is the methodology followed for increasing the effectiveness and/orefficiency of a business process, often through automation.

Core Competencies

Excellence :

- Meets productivity requirements with a proactive and engaged approach
- Maintains quality of work standards by routinely checking work requirements
- Adjusts to job pressures and changes in priorities.
- Ensures high quality outcomes

Integrity :

Treats others fairly and fosters a safe and healthy environment of mutual trust andopenness
- Takes responsibility for own work, including problems and issues
- Uses applicable professional standards and established procedures and policies whentaking action and making decisions
- Identifies ethical dilemmas and conflict of interest situations and takes action to avoidand prevent them
- Identifies ethical dilemmas and conflict of interest situations and takes action to avoiand prevent them

Accountability :

- Accepts responsibility for outcomes (positive or negative) of one's work
- Takes ownership for mistakes or missteps and refocuses efforts when necessary
- Holds self accountable for reaching short and long-term goals
- Exhibits willingness to accept more responsibility, self-lead or lead others

Cybersecurity :

- Enforces cybersecurity policies, protocols, and standards.

- Models and fosters awareness of cybersecurity
- Reinforces behaviors that create a secure environment
- Seeks opportunities that reduce the risk of cybersecurity incidents
- Takes the necessary precautions when receiving suspicious emails

Person-Centered Care :

CLINICAL
- Communicates treatment plans and expected outcomes to patients and family members
- Balances needs and expectations of patients
- Explains clinical side effects and possible complications, if applicable, to patients andfamily members.
- Exhibits high quality standards to meet patients and family members needs inaccordance with policy

NON-CLINICAL
- Treats others with dignity, compassion and respect
- Communicates with others in a respectful, empathetic, and concise manner
- Listens actively, effectively, and seeks clarification and understanding.
- Utilizes the diverse perspectives of individuals to improve decision-making and teamoutcomes

Acknowledgement

This Job Description has been developed by subject matter experts in respective areas, reviewed by the Division Headapproved by the Chief of Service for the respective Service Unit and approved by the CHRO. It is intended to provide a uniquesummary that is distinctively attributed to the job described as much as possible, and/or in alignment with Business Segmentrequirements. The employee will acknowledge this Job Description electronically as needed and may be asked to perform otherrelated responsibilities to meet the ongoing organizational needs.

Addendum Title

Supplemental Work/Experience/Education Information

Addendum Description