Job Description

Role Description The IT Helpdesk Specialist at ECO MY BAT is a part-time remote role focused on providing timely technical support to internal users and customers. Daily responsibilities include responding to helpdesk tickets, diagnosing hardware, software, and network issues, and guiding users through solutions in a clear, professional manner. The specialist will assist with user account setup, access permissions, and basic configuration of systems and applications, escalating complex issues to senior technical staff when needed. This role also involves monitoring system and network status, documenting incidents and resolutions, and contributing to knowledge base articles to improve self-service and support efficiency. Collaboration with other IT team members to maintain a stable, secure environment and ensure a positive user experience is essential.
Qualifications

Strong foundation in Information Technology and basic understanding of common operating systems, productivity tools, and hardware components.
Experience with Network Administration and familiarity with routers, switches, Wi-Fi configuration, and basic network monitoring tools.
Proficiency in Troubleshooting to diagnose and resolve technical issues efficiently across hardware, software, and connectivity.
Knowledge of Network Security principles, including user access control, secure configurations, and awareness of common security risks.
Excellent Customer Service skills, with the ability to communicate clearly, patiently, and professionally with users of varying technical backgrounds.
Ability to work independently in a remote environment, manage multiple support requests, and prioritize tasks effectively.
Relevant certifications such as CompTIA A+, Network+, or equivalent practical experience are preferred.
Previous experience in a helpdesk or technical support role and strong written documentation skills are beneficial.