Business Intelligence Analyst - Product

Key Responsibilities:

• Analyze system data, field issues, QA results, and usage patterns across hospitals and regions.
• Identify trends in defects, hardware/software reliability, and regression behavior.
• Create dashboards and visualizations to surface real-time and historical insights.
• Interpret embedded system logs and product telemetry to identify root causes.
• Monitor key product and quality KPIs, including defect leakage, MTBF, alert noise, and resolution times.
• Collaborate with QA, Product, Engineering, and Customer Support teams to translate insights into actionable improvements.
• Evaluate and improve internal QA processes and test coverage based on metrics.
• Work with tools like Jira, TestRail, or log analysis platforms to pull, clean, and structure relevant data.
• Suggest data-informed improvements for future product iterations.