Business Operations Executive (Mumbai)

Position Overview:

We are seeking a detail-oriented and proactive Business Operations Executive to support business growth through efficient customer onboarding, operational coordination, process management, and stakeholder engagement. The ideal candidate will play a key role in ensuring seamless execution of operational processes while delivering an exceptional customer experience.

Key Responsibilities:

• Lead and manage customer onboarding activities, ensuring a seamless customer experience.

• Coordinate with internal teams and external stakeholders for smooth operational execution.

• Maintain accurate records, documentation, and operational reports.

• Monitor onboarding timelines and ensure adherence to service standards.

• Support process improvements to enhance efficiency and productivity.

• Handle customer queries and provide timely operational support.

• Ensure compliance with company policies and operational guidelines.

• Track key operational metrics and prepare management reports.

• Collaborate with sales, credit, and business teams to drive business objectives.

• Contribute to operational excellence initiatives and continuous improvement programs. Desired Skills & Qualifications

• Strong communication and stakeholder management skills

• Excellent organizational and multitasking abilities

• Proficiency in MS Excel and business reporting

• Strong analytical and problem-solving capabilities

• Customer-focused mindset with attention to detail

• Ability to work in a fast-paced fintech environment

What We Offer

✓ High-growth fintech environment

✓ Career progression opportunities

✓ Exposure to innovative financial products

✓ Collaborative and performance-driven culture

✓ Opportunity to work with cross-functional business teams