Job Description – Business Operations Manager (F&B)
Company: Abdullah Al Othaim Food Co.
Location: Riyadh, Saudi Arabia (On-site)
Employment Type: Full-time
Seniority Level: Senior level
Function: Operations Food and Beverage Manager
Role Summary
The Business Operations Manager (F&B) is responsible for driving operational excellence and commercial performance across the Food & Beverage portfolio. This role leads day-to-day operations, improves guest experience, ensures compliance and cost control, and delivers revenue growth through disciplined execution, process optimization, and cross-functional coordination. The role partners with Finance, Procurement, HR, Projects, Marketing, and Asset/Property teams to ensure consistent standards, scalable operations, and profitable expansion.
Key Responsibilities
Operations & Performance
- Lead and oversee daily F&B operations across assigned venues/brands, ensuring service quality, hygiene, and speed of execution.
- Translate business targets into weekly/monthly operating plans, KPIs, and action trackers; monitor performance and drive corrective actions.
- Establish and enforce SOPs for front-of-house and back-of-house operations, shift coverage, and operational controls.
- Drive continuous improvement initiatives to enhance productivity, reduce waste, and improve customer satisfaction.
Commercial Growth & Business Development
- Identify growth opportunities (menu engineering, pricing, upselling, delivery/aggregators, promotions, customer retention).
- Partner with Marketing to execute campaigns, seasonal launches, and brand activations aligned to commercial objectives.
- Support new store/brand launches from readiness planning through go-live, including staffing, training, and operational setup.
- Develop performance benchmarks and competitive insights to improve positioning and profitability.
Cost Control & Financial Discipline
- Own cost management across COGS, labor, utilities, and operating expenses; implement controls to protect margins.
- Review P&L performance, investigate variances, and deliver improvement plans with measurable outcomes.
- Ensure accurate inventory practices (ordering, receiving, storage, stock counts, variance investigations).
- Collaborate with Procurement to optimize supplier performance, pricing, SLAs, and product quality.
People Leadership
- Lead, coach, and develop store/restaurant managers and supervisors; establish a performance culture and clear accountability.
- Ensure workforce planning, training compliance, succession coverage, and effective onboarding aligned with business needs.
- Maintain strong employee engagement while enforcing discipline, standards, and safe working practices.
Governance, Safety & Compliance
- Ensure compliance with Saudi regulations and internal policies, including food safety, municipality requirements, and HSE standards.
- Lead incident response and corrective actions; maintain audit readiness across all locations.
- Partner with Quality and Risk stakeholders to manage inspections, hygiene standards, and preventive controls.
Success Metrics (KPIs)
- Sales growth and like-for-like performance
- Gross margin and COGS optimization
- Labor productivity and scheduling efficiency
- Guest satisfaction (NPS/CSAT), service time, complaint resolution
- Inventory variance and waste reduction
- Compliance audit results and incident rates
- On-time, on-budget launch readiness for new locations
Qualifications & Experience
- Bachelor's degree in Business Administration, Hospitality, Operations, or related field (MBA is a plus).
- 6–10+ years of progressive experience in F&B operations, multi-site management, or hospitality operations.
- Strong commercial acumen with hands-on experience managing P&L, cost control, and performance improvement.
- Demonstrated leadership of large teams across shifts and high-volume environments.
- Strong knowledge of food safety, quality standards, and operational governance.
Skills & Competencies
- Operational excellence, process design, and KPI management
- Business development mindset and growth execution
- Financial analysis, budgeting, and margin improvement
- Vendor management and procurement collaboration
- Stakeholder management and cross-functional delivery
- Leadership, coaching, and performance management
- High ownership, resilience, and structured problem-solving
