Business Operations Specialist

The Business Operations Specialist will support operational initiatives and cross-functional projects across the company. Working closely with the Head of Operations, this role will help drive process improvements, support operational tooling, and ensure teams are aligned on company initiatives.

The role requires strong analytical thinking, structured problem-solving, and the ability to coordinate effectively across multiple teams.

Key Responsibilities

Operational Systems & Tools

• Manage and optimize operational workflows in ClickUp and other internal tools.
• Support the onboarding of teams onto operational platforms.
• Implement system enhancements and workflow improvements.
• Maintain operational reporting dashboards.

Cross-Functional Operations

• Work closely with internal teams to understand operational requirements.
• Facilitate communication and collaboration between teams.
• Ensure knowledge is shared effectively across departments.
• Support teams in navigating operational challenges and resolving blockers.

Process Improvement & SOP Development

• Assist in designing and implementing operational processes.
• Support the creation and documentation of Standard Operating Procedures (SOPs).
• Ensure processes are clearly defined and aligned across teams.
• Identify opportunities for operational improvements.

Project & Initiative Support

• Coordinate cross-functional initiatives and internal projects.
• Track progress and ensure stakeholders remain aligned.
• Support operational planning and execution of strategic initiatives.

Data Analysis & Reporting

• Gather and analyze operational data to support decision-making.
• Maintain dashboards and reports related to billing, operations, and performance.
• Support KPI implementation and performance tracking.

Qualifications & Requirements

• 2–5 years of experience in Business Operations, Strategy & Operations, Consulting, or a similar role.
• Experience working in technology, fintech, SaaS, or high-growth environments.
• Experience with operational tools such as ClickUp, Salesforce, HubSpot, Zendesk, Jira, or similar platforms.
• Experience with SQL or BI tools is a plus.

About D24 Fintech

D24 Fintech is a global technology provider building secure, scalable, and future-ready digital solutions for modern financial operations. We partner with clients to simplify payments and platforms, strengthen risk controls, and bring greater transparency to how finances move, delivering solutions engineered to the highest standards of security, reliability, and compliance.

At D24 Fintech, the bar is clear: we deliver, and we do it in cohesion.

We win together; no silos, no politics, just a team aligned on outcomes and stepping in where it matters. We own it, taking responsibility end-to-end and driving things forward. We lead with integrity first, being direct and transparent, and holding high standards in everything we do. We move at pace and with agility, focused on what matters, quick to adapt, and comfortable operating in a changing world. And we innovate by default, constantly finding better ways to build, deliver, and improve.

If you take pride in ownership, thrive in high-performance teams, and want to build alongside people who show up and pull their weight, you'll feel at home here.