Location: Riyadh, KSA.
Years of Experience: 4+ years.
Working Arrangement: on-site.
Language Requirements: Fluency in English (written and spoken).
We are seeking a Business Process Analyst to support the assessment, enhancement, and documentation of operational processes and governance frameworks. The role will focus on developing and improving process documentation within technology-driven environments. Experience in travel e-commerce, fintech, IT, or service-tech domains is preferred.
Key Requirements
- Proven experience in business process analysis or similar roles.
- Proven experience in developing and maintaining SOPs and SLAs.
- Domain background in travel e-commerce, fintech, IT, or digital service platforms.
- Ability to analyze current workflows, identify improvement opportunities, and define optimized processes.
Preferred Qualifications
- Previous experience in consulting or Big Four environments.
Other Qualifications
- Bachelor's degree in Information Technology, MIS, Business Administration, or a related field.
- Strong analytical and organization skills with attention to detail.
- Effective communication and stakeholder interaction skills.
- Ability to work independently in a fast-paced or client-driven environment.
Key Responsibilities
- Analyze and document business processes, identifying areas for standardization and efficiency improvement.
- Develop, update, and maintain SOPs, SLAs, and related governance documentation.
- Create process maps, workflow diagrams, and operational playbooks aligned with organizational standards.
- Work cross-functionally with IT and business units to ensure correct process implementation.
- Conduct process performance evaluations and support continuous improvement initiatives.
- Provide knowledge transfer and process training for relevant stakeholders.
If you would like to know more about the
Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/
If you would like to know more about the
MC Club Visit: https://menaconsultant.com/mc-club/
