As a Business Process Improvement Manager, you will be responsible for driving the business process evaluations and improving the end-to-end process. You will be in charge of designing new processes and establishing relevant enablers in accordance with business units within the organization.
Main Responsibilities to include:
- Lead end-to-end project, ensuring that all stakeholders are involved at all stages of the project
- Ensure that queries are responded to in a timely manner
- Process mapping and SOP documentation using MS Visio and Lucid chart
- Identify gaps in the process by conducting Process Adherence compliance
- Inform the relevant stakeholders about findings and reports
- Improve overall process efficiency and effectiveness
- Create and implement efficient automation requirements
- Maintain and update the project's progress tracker and master sheet
- Develop, implement, and monitor the KPI reporting process
- Design, implement, and manage new business work flows with the DFSS approach
Requirements
Educational Qualifications and Certificates:
- Bachelor's or Master's degree in Engineering
- Lean Six Sigma Belt Certification is required
- Knowledgeable in TQM, KAIZEN, KANBAN, 5s Methodology, FMEA, CAPA, RCA, and relevant quality tools
Experience:
- A minimum of 10 years of work experience in the areas of business process improvement
- Proven experience in the retail, pharmaceutical, and FMCG industries is required
- Hands-on process optimization experience in business units/functions is a must
- Automation and RPA Techniques implementation
Other Skills:
- Excellent written and verbal communication skills
- Strong interpersonal and leadership abilities
- Attention to detail
- Ability to handle multiple projects simultaneously
- A highly motivated individual with interest in Digital Transformation
- Must be able to work in a matrix management environment
Benefits
Attractive salary + benefits
