Candidate should be Graduate/Post Graduate with 5-8 years of professional experience in business process management, digital transformation, IT operations.
Strong working knowledge of process mapping tools and automation platforms
Should be data-driven, tech-savvy and skilled in designing and implementing processes and optimizing end-to-end operational workflows.
Job responsibilities include:
- Preparing SOPs / process manuals of new business and updating existing SOPs.
- Conducting in-depth analysis of existing business processes to identify inefficiencies and bottlenecks and implementing solutions in close coordination with various teams across the organization.
- Monitoring compliance to laid processes by examining and analysing records, reports, operating practices and documentation.
- Analyse Risk and determine control in the existing process.
- Discover opportunities for automation using workflow tools, RPA (Robotic Process Automation), and AI capabilities.
- Evaluate and recommend emerging automation software and AI technologies.
- Act as the primary liaison between business units and IT/development teams.
- Conduct training sessions and create enablement materials to drive user adoption of new systems
- Training / guiding users on different processes / systems.
- Handling ISO related activities –creating/maintaining documents as per ISO standards and conducting internal audits, coordinating external audits.
- Analysing customer complaints, internal staff errors to identify the Root cause and working on preventive actions.
Excellent Communication both Oral and Written are a prerequisite for the position.
Candidates with certifications in Project Management, Six Sigma Black/Green Belt, ISO 9001:2015 lead auditor who are up-to-date with industry trends and advancements in business process reengineering methodologies, experience implementing AI agents or customized workflow automation will be preferred.
