Business Solutions Analyst

Key Responsibilities

Analyze business system requirements, assess current processes (AS-IS), and design future-state solutions (TO-BE) to enhance operational efficiency.

Create business requirements specifications (BRS) and lead ERP implementation projects.

Assess ERP systems and perform user acceptance testing, identifying any discrepancies between the delivered software and initial requirements.

Provide support for solution enhancements and manage change requests.

Coordinate with business users and solution vendors to resolve system issues and maintain regular updates on support tickets.

Generate statistical reports on managed tasks and develop visuals for tracking KPIs.

Monitor critical KPIs against established targets, provide regular updates, manage risks, and escalate issues as needed.

Support the Business Solution Manager on various tasks assigned within container shipping business.

Required Qualifications:

Extensive experience in ERP implementation, with a preference for expertise in Maritime and Logistics business applications.

Exceptional written and verbal communication skills, capable of creating engaging and persuasive content.

Skilled in maintaining status reports and preparing presentations.

Advanced proficiency in Microsoft Excel for data management and analysis.

Strong analytical abilities with a focus on making data-driven decisions.

Creative problem-solving skills and a passion for developing innovative digital transformation strategies.

Minimum Qualification/Experiences/Skills

Education & Professional Qualification:

Relevant business degree in Technology or Supply Chain Management.

Globally recognized Project Management certification will be an advantage.

Professional Experience:

Logistics or Maritime experience. Ideally from a leading company in the region and with knowledge in Feeder, NVOCC or Freight forwarding & container management

Hands-on experience in business applications (from either implementation or operation or both)

Other preferred qualifications

3-5 years extensive experience using leading business improvement methodologies and processes (e.g., Lean/Six Sigma, PMP or similar)

Demonstrated Project Governance experience

Cross-Functional experience and / or Management Consulting experience a plus

Geographic Experience:

Middle East experience is a distinct advantage

Computer Skills:

Microsoft Office

Language Skills:

English critical; Arabic a plus

Ability to simplify technical information into easily understood documents

Market/Industry/Functional Knowledge:

In-depth knowledge of market-leading practices and logistics processes, along with tools for process excellence and optimization.

Strong planning and organizational abilities.

Results-oriented with a focus on achieving goals.

Exceptional relationship-building skills, with the ability to influence key decision-makers at all management levels. A collaborative approach when working with cross-functional teams and external stakeholders.

Preferred knowledge of the shipping, logistics, and energy industries.