Business Solutions and Technical Manager

Responsibilities:

ERP (SAP) Sales & Distribution (SD) Support Operations:

Provide first-line support for end users facing issues with sales orders, deliveries, billing, or pricing.

Troubleshoot and resolve SAP SD transaction errors, data inconsistencies, and system bugs.

Monitor key processes such as order-to-cash (O2C), credit management, and shipping.

Identify bottlenecks and suggest improvements for better performance and user experience.

Provide training and guidance to end users on SAP SD functionalities.

Participate in SAP upgrades, patches, and enhancement projects.

Send Invoices to ZATCA and make sure it's successfully integrated.

e-Commerce Integration with ERP:

Configure and develop any requirements to support Salla Integration with SAP.

Make sure all invoices raised by Salla are integrated into SAP.

Check and resolve the issues related to stock with operation team.

Ensure invoices are integrated with ZATCA.

Software Development & Database Management

Develop integration between systems.

Develop dotnet C# Web API application.

Database MS/SQL Code to create stored procedures, functions, triggers, and views.

Deep dive into performance tuning: indexing strategies, query optimization.

Projects & Teams Management

Provide projects and team performance updates on regular basis.

Aligns project goals with broader business objectives.

Lead on business solution projects and assign tasks to the team members for projects delivery.

Support business teams to define business requirements and ensure they follow standard frameworks and templates.

Select and manage external vendor / partner to deliver business solutions according to business requirements.

Develop detailed project plans, timelines, and milestones for business solution projects.

Help prioritize tasks and allocate resources effectively

Identifies potential risks early.

Motivates and guides team members.

Clearly conveys goals, expectations, and updates to stakeholders.

Facilitates meetings, writes reports, and manages cross-functional collaboration across digital teams and business teams.

Support team members and train them on business solutions and managing the operations.

Qualifications

Minimum 5 years experience in a role of business solutions manager with technical background.

Ability to collaborate and work effectively in cross-functional teams, fostering a positive and productive work environment.

Experience in managing project budgets, tracking expenses, and providing financial reports.

Strong leadership and communication skills, with the ability to effectively communicate with stakeholders at all levels of the organization.

5 years experience supporting SAP SD module operations (sales orders, pricing, billing, shipping, etc.) and integration with other SAP modules like MM, FI. Not required to configure SAP system.

5 years experience supporting Sales Buzz operations and integration with SAP ERP.

5 years experience in managing SQL Server databases and writing complex stored procedures and queries.

Strong background in software development and integration using Microsoft technologies.

Bachelor's or master's degree in computer science, Information Systems, or a related field.

Strong problem-solving and communication skills.

Ideally proficient in Arabic and English language, verbal and written.