Position Summary
The Business Solutions Manager is responsible for leading, managing, and optimizing all enterprise business applications across the organization, including ERP, Sales buzz, POS, HR Mena system, mobile apps, all applications and integration platforms within Baja. The role ensures applications are stable, secure, up-to-date, and aligned with business needs, while driving digital transformation and continuous process improvement.
Key Responsibilities
- Oversee the full lifecycle of business applications including not limited : (ERP, POS, HRMS, WMS, mobile apps).
- Ensure application availability, performance, and reliability.
- Lead Level 2/3 support for incidents, change requests, and system enhancements.
- Maintain documentation, configuration logs, and user manuals.
- Manage a team of functional consultants, application analysts, and support specialists.
- Mentor and guide team members on functional and technical topics.
- Set KPIs, monitor performance, and ensure continuous skill development.
- Work with department heads to understand business needs and translate into functional requirements.
- Lead process mapping and redesign to improve operational efficiency.
- Ensure systems follow best practices across finance, sales, supply chain, HR, manufacturing, and retail operations.
- Manage application-related projects such as new systems , upgrades, module rollout, and integration enhancements.
- Conduct UAT, training, documentation, and go-live activities.
- Ensure smooth change management and communication with stakeholders.
- Manage relationships with software vendors, implementation partners, and service providers.
- Review and approve SOWs, SLAs, licensing, and renewal contracts.
- Control application-related budgets and cost optimization initiatives.
- Oversee integration between applications, APIs, and middleware platforms.
- Ensure data accuracy, consistency, and security across all systems.
- Support data warehousing and BI teams with validated data sources.
Qualifications & Experience
- Bachelor's degree in IT, Computer Science, MIS, or relevant field.
- 12+ years of experience in business applications management, must be in FMCG, retail, or manufacturing.
- Strong hands-on experience with ERP platforms (Dynamics 365)
- Knowledge of salesbuzz , POS, HRMS, and integration/middleware technologies.
- Experience managing system upgrades, rollouts, and multi-departmental projects.
- Strong understanding of finance, supply chain, sales, retail operations, and procurement processes.
Key Competencies
- Leadership and team management.
- Strong functional and business process knowledge.
- Analytical and problem-solving skills.
- Excellent communication and stakeholder engagement.
- Vendor and contract management.
- Project management and change control discipline.
- Attention to detail and quality.
- Ability to work under pressure and manage multiple priorities.
- Performance Indicators (KPIs)
- System uptime and availability.
- User satisfaction and ticket resolution time.
- Successful completion of system enhancements and upgrades.
- Reduction of manual processes and automation rate.
- Quality and stability of integrations.
- Adherence to budget and vendor performance.
- Business process improvement impact.
