Business System Implementation Officer

We are seeking two Business System Implementation Officers to join our Facilities Department Business Solutions & Improvements team, supporting the ongoing Integrated Facilities Management System (IFMS) implementation project.

This role plays a key part in ensuring the system's successful execution across all project phases, focusing on solution validation, process alignment, and integration oversight. The selected candidates will work closely with internal stakeholders and external vendors to ensure the IFMS solution meets business and technical requirements.

Role Summary:

The Business System Implementation Officer will assist in the implementation and quality assurance of the new IFMS platform, ensuring seamless configuration, testing, and integration. The role requires strong technical knowledgeparticularly in IBM TRIRIGA/MREFand the ability to validate vendor deliverables, identify system gaps, and support user acceptance testing (UAT).

Key Responsibilities:

Project Coordination and Support

Collaborate with the Business Development & Solutions Manager to track deliverables, validate scope, and coordinate project documentation. Represent internal business requirements during design and system review sessions. Document and monitor project risks, issues, and decisions across the lifecycle.

Vendor Deliverable Validation

Review vendor functional and technical documentation to ensure alignment with business requirements. Validate workflows, configurations, and integrations against TRIRIGA capabilities. Identify and escalate any design inconsistencies or limitations.

TRIRIGA Platform Expertise

Provide functional and technical input on TRIRIGA modules (Space Management, Maintenance, Projects, Real Estate, etc.). Evaluate proposed configurations and recommend optimal use of native system functionality. Configure the platform as needed to support evolving business requirements.

System Integration Oversight

Review integration logic between TRIRIGA and enterprise platforms such as HRMS, Oracle, Payroll, and Azure AD. Validate data mappings, flow sequences, and integration touchpoints. Support interoperability discussions and system readiness reviews.

Implementation and Testing Support

Participate in workshops to validate requirements and design outputs. Support test plan reviews, milestone tracking, and configuration sign-offs. Monitor data migration progress and validate records for accuracy. Assist in preparing user guides, training materials, and system SOPs.

User Acceptance Testing (UAT)

Collaborate with stakeholders to define UAT scope, criteria, and execution plans. Prepare and execute test cases and scenarios. Log defects, validate fixes, and ensure readiness for go-live.

Stakeholder Communication and Reporting

Liaise with business leads, subject matter experts, and IT teams to consolidate feedback. Contribute to progress reports, dashboards, and documentation updates. Support post-deployment activities, including handover and knowledge transfer.

Modules and Areas of Focus

Depending on assignment, responsibilities may cover

• Space & Asset Management
• Maintenance and SLA Automation
• Billing and Rental Logic
• Project & Construction Management
• Interior Design and Fit-Out
• Self-Service Portal and Dashboard Reporting
• Data Migration and Integration

Qualifications & Experience:

Education: Bachelor's degree in IT, Facilities Management, Business Administration, or a related field.

Experience:

• 510 years of experience in system implementation, business process analysis, or enterprise software projects.
• Strong functional and technical understanding of IBM TRIRIGA/MREF, including workflows, data models, and integrations.
• Proven experience in vendor coordination, testing, and rollout support for large-scale systems.

Skills:

• Ability to validate system configurations against business requirements.
• Strong understanding of enterprise integrations (HRMS, Oracle, Payroll, Azure AD).
• Excellent analytical, communication, and documentation abilities.

Preferred:

• Previous experience in facilities management, asset management, or real estate technology projects.
• Familiarity with enterprise architecture principles and system testing methodologies.