Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking a Business Transformation Lead to drive process design, maturity, and continuous improvement across UK delivery operations. This role acts as a trusted process consultant, supporting end-to-end transformation across the Sell–Build–Run lifecycle, from pre-sales through to operations handover. The individual will embed Lean methodologies, lead strategic improvement initiatives, and collaborate with cross-functional stakeholders within an Agile, Spotify-based organisational model to deliver measurable business outcomes.
What You Will Do
Lead process design, development, and maturity initiatives across UK delivery functions
Conduct benefit case analysis and lead deep-dive process and requirement assessments
Develop and document current (as-is) and future (to-be) process states
Drive continuous improvement initiatives using Lean Six Sigma methodologies (DMAIC/DFSS)
Facilitate workshops to identify process inefficiencies and implement innovative solutions
Identify, document, and manage transformation dependencies, risks, and mitigation plans
Establish KPIs, SLAs, and performance metrics in collaboration with stakeholders
Deliver root cause analysis and data-driven insights to support decision-making
Lead improvement teams and maintain corrective action plans
Promote a culture of continuous improvement and innovation across teams
Monitor process performance and establish control plans, including SPC and control charts
Develop and execute Out of Control Action Plans (OCAPs)
Provide training and onboarding for new or improved processes
Act as escalation point for process-related issues
Support pre-sales and project delivery models, including PMO functions
Contribute to Agile delivery within squads, tribes, and chapters
Ensure compliance with Vodafone standards and quality frameworks (e.g. ISO9001)
Apply Lean tools such as 5S and Kaizen to improve workplace efficiency
Enable digital transformation through tools such as Visio, SharePoint, and Power Platform
Who You Are
Proven experience in business transformation and continuous improvement (3-5 Years )
Degree in Engineering, Computer Science, or a related discipline
Strong expertise in Lean Six Sigma methodologies (Green Belt preferred)
Demonstrated experience with DMAIC, DFSS, and process optimisation frameworks
Solid understanding of Statistical Process Control and capability analysis
Experience with BPMS deployment and statistical tools such as Minitab or SPSS
Knowledge of Agile frameworks, particularly Spotify model structures
Understanding of project lifecycle management, PMO functions, and delivery methodologies
Strong stakeholder engagement and communication skills
Ability to analyse data, identify trends, and translate insights into action
Experience in telecom industry environments is advantageous
Capability to lead cross-functional teams and drive transformation programmes
Strong organisational skills with the ability to prioritise and work independently
Adaptable, solution-oriented, and focused on delivering measurable outcomes
Not a Perfect Fit
Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's In It For You
Opportunity to lead large-scale transformation initiatives across international markets
Exposure to end-to-end telecom delivery models and advanced Agile frameworks
Collaborative working environment with cross-functional global teams
Continuous learning through hands-on application of Lean Six Sigma and Agile methodologies
Involvement in strategic decision-making and business performance optimisation
What Skills You Will Learn
Advanced process optimisation and transformation strategy design
Leadership of cross-functional continuous improvement programmes
Data-driven decision-making and statistical analysis
Agile delivery within Spotify organisational frameworks
Stakeholder management and strategic communication at scale
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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