Organization- Park Hyatt Dubai
Summary
Are you passionate about delivering exceptional service in a luxury hospitality setting Dubai Creek Resort is seeking a dedicated and detail-oriented
Butler Villa Host to join our elite team at the new
Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.
Job Summary
As a Butler - Villa Host at Dubai Creek Resort, you will be the embodiment of refined hospitality, providing bespoke services to villa guests with discretion and professionalism. You will act as a personal liaison, ensuring every detail of the guest's stay is flawlessly executedfrom pre-arrival arrangements to in-villa dining and special occasions. Your role is pivotal in creating memorable experiences that reflect the highest standards of the Hyatt brand.
Key Responsibilities
- Deliver courteous, professional, and flexible service in line with Park Hyatt Dubai standards
- Coordinate guest preferences, flight arrangements, and special requests prior to arrival
- Provide personalized check-in/check-out services directly in the villa
- Manage in-villa dining, special occasion setups, and guest amenities
- Maintain regular communication with Housekeeping and other departments to ensure seamless service
- Handle guest inquiries, feedback, and complaints with efficiency and empathy
- Monitor villa allocations, occupancy, and guest recognition programs
- Ensure accurate guest profile updates and registration in Opera system
- Maintain cleanliness and readiness of admin desk, pantry, and villa surroundings
Qualifications
Qualifications & Skills
- Minimum 2 years of experience in a luxury hospitality or guest services role
- Strong interpersonal and communication skills with a warm, engaging demeanor
- Ability to anticipate guest needs and deliver tailored experiences
- Proficient in Opera or similar hotel management systems
- Fluent in English; additional languages are a plus
- Flexible, proactive, and able to work across departments
- Knowledge of local attractions, services, and cultural etiquette
