Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development, analytics, digital solutions, business operations, and customer experience services. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and productivity. The organization's success is strongly rooted in its people-focused culture and commitment to high-quality service delivery.
Role Description This is a full-time, hybrid C1 English Cold Caller role based in Qesm El Maadi, with some flexibility for work-from-home arrangements. The cold caller will make outbound calls to prospective customers, introduce company services, and qualify leads according to defined criteria. Daily responsibilities include following call scripts, handling objections, recording accurate call notes, and updating CRM systems. The role also involves meeting call volume and conversion targets, coordinating with sales or account management teams, and providing feedback on customer responses to improve outreach strategies. The person in this role is expected to maintain professional communication, adhere to quality standards, and participate in training and coaching sessions.
Qualifications
- Strong spoken and written English communication skills at C1 level, with clear pronunciation and active listening abilities.
- Previous experience in cold calling, telesales, or contact center environments, preferably in international or multilingual contexts.
- Competence in basic sales and persuasion techniques, including objection handling, lead qualification, and closing or setting appointments.
- Comfort using CRM tools, call systems, and standard office applications to log interactions and manage customer data.
- Resilience, stress tolerance, and the ability to work with targets, KPIs, and structured performance metrics.
- Strong time management, organizational skills, and attention to detail when documenting calls and follow-ups.
- Ability to work effectively in a hybrid setup, collaborating with onsite and remote team members in Qesm El Maadi.
- High school diploma or equivalent required; a bachelor's degree in business, communications, or related field is an advantage.
- Willingness to learn, adapt to scripts and guidelines, and participate in ongoing training and development.
