C1 English Cold Callers (US Market)

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with software development, analytics, digital solutions, business operations, and customer experience services. FlairsTech works closely with clients in North America, Europe, the Middle East, and Africa as an extension of their internal teams to enhance processes and productivity. The organization places a strong emphasis on its people, fostering a collaborative culture where employees can grow and contribute to high-impact projects. Joining FlairsTech means being part of a diverse, performance-focused environment with international exposure.
Role Description This is a full-time, hybrid role for C1 English Cold Callers, based in Qesm El Maadi with some work-from-home flexibility. The role involves making outbound calls to prospects in the US market, introducing services and solutions, qualifying leads, and documenting call outcomes in CRM systems. Cold Callers will follow structured scripts while adapting their communication style to different customer profiles, handle basic objections, and schedule follow-up calls or appointments for the sales team. Daily tasks include meeting call volume and conversion targets, updating records accurately, and collaborating with supervisors to refine messaging and campaigns. Team members are expected to adhere to quality standards, maintain confidentiality, and represent FlairsTech professionally in every interaction.
Qualifications

• Strong communication skills, including C1-level fluency in spoken and written English, clear pronunciation, and active listening abilities.
• Sales and customer engagement skills such as cold calling, lead qualification, basic objection handling, and relationship building over the phone.
• Operational and technical skills including familiarity with CRM tools, call center systems, and basic computer proficiency (email, spreadsheets, documentation).
• Professional competencies such as time management, attention to detail, resilience under high call volumes, and the ability to follow structured processes and scripts.
• Ability to work effectively in a hybrid setup from Qesm El Maadi, with reliability, self-motivation, and accountability for performance targets.
• Previous experience in telesales, call centers, or customer service (especially for US-based campaigns) is preferred but not mandatory.
• High school diploma or bachelor's degree in a relevant field is advantageous.