C1 English CS Agent (Rotational Over night shifts)

Company Description Aura Communication is a leading consultancy specializing in HR Outsourcing, Staffing, and Payroll Outsourcing solutions. Founded in 2012, the company is headquartered in Cairo, Egypt, with an additional branch in Miami, Florida, USA. Aura Communication serves clients across Egypt and the broader MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. With its broad regional presence, the company acts as a trusted one-stop HRO/BPO partner, delivering comprehensive workforce and business process solutions to local and international organizations. Team members join a dynamic environment that supports diverse industries and global clients.
Role Description This is a full-time, on-site role for a C1 English Customer Service Agent located in Qesm El Maadi. The agent will handle inbound and outbound customer interactions via phone, email, and chat, providing accurate information and timely resolutions. Daily tasks include responding to inquiries, troubleshooting basic issues, documenting cases in the system, and following up to ensure customer satisfaction. The role also involves adhering to scripts and service guidelines, meeting performance targets, and maintaining high-quality communication in C1-level English. The position is based on rotational overnight shifts, requiring flexibility and reliability in working late hours and weekends as needed.
Qualifications

• Strong C1-level English proficiency in speaking, reading, and writing, with clear, professional communication skills.
• Customer service experience in call centers or similar environments, with the ability to manage high call volumes and multiple channels (phone, email, chat).
• Good problem-solving and active listening skills, with attention to detail in documenting customer interactions and following procedures.
• Comfort working rotational overnight shifts on-site in Qesm El Maadi, with punctuality and strong time-management skills.
• Basic computer literacy, including CRM or ticketing systems, and familiarity with MS Office or similar tools.
• Ability to work both independently and as part of a team, maintaining a calm and professional demeanor under pressure.
• Previous experience in HRO/BPO or outsourcing environments is an advantage.
• High school diploma required; a university degree in Business, Languages, Communications, or a related field is a plus.