Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with a branch in Miami, Florida, USA. The company serves clients across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura Communication acts as a trusted one-stop HRO/BPO partner, providing comprehensive workforce solutions to both local and international organizations. Candidates joining Aura benefit from exposure to diverse industries, regional markets, and global service standards.
Role Description This is a full-time, on-site role for C1 English Speakers Call Centre Agents based in Cairo, Egypt, working on rotational overnight shifts. The role involves handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in English. Call Centre Agents will document interactions in the system, follow established scripts and procedures, and escalate complex issues to the appropriate teams when needed. They will collaborate with colleagues and supervisors to meet performance targets, maintain service quality, and adhere to company policies and compliance requirements. The position requires flexibility to work varying overnight schedules and a professional, customer-focused approach in every interaction.
Qualifications
- Strong spoken and written English skills at C1 level, with clear pronunciation and professional communication style.
- Customer service and call handling skills, including active listening, empathy, and problem-solving during phone interactions.
- Basic computer literacy, with the ability to navigate call centre software, CRM systems, and online knowledge bases efficiently.
- Time management and organizational skills to work effectively in rotational overnight shifts and meet call volume and quality targets.
- Ability to remain calm under pressure, handle high call volumes, and manage sensitive or challenging customer situations professionally.
- Previous experience in a call centre, customer support, or service-oriented environment is an advantage.
- High school diploma or bachelor's degree in any field is preferred.
- Willingness to work on-site in Cairo and comply with company policies, confidentiality standards, and data protection guidelines.
