C1 English Speakers CSR (Rotational Over night shifts)

Company Description Leo Trading Agency is a limited liability company specializing in trading services and operating a franchise business model. The company has been a Vodafone partner since July 2012 and owns and operates 31 Vodafone Express stores across Egypt. In addition to retail operations, Leo Trading Agency is involved in import and export activities and provides outsourcing recruitment services. The organization offers opportunities to work within a dynamic, customer-focused environment with exposure to international business practices. Team members benefit from a structured corporate setting with clear processes and performance standards.
Role Description This is a full-time, on-site C1 English Speakers Customer Service Representative role based in Qesm El Maadi. The CSR will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information about products and services in clear, fluent English. Daily responsibilities include documenting customer interactions, updating account information, following established procedures, and meeting quality and productivity targets. The role involves rotational overnight shifts, requiring flexibility to work late hours, weekends, and holidays as needed. CSR team members collaborate with colleagues and supervisors to escalate complex issues and ensure a consistent, positive customer experience.
Qualifications

• Strong communication skills in English at C1 level, with clear speaking, active listening, and professional writing abilities.
• Customer service skills, including problem-solving, conflict resolution, and empathy when dealing with diverse customer needs.
• Basic computer and technical skills, such as typing proficiency, using CRM or call center systems, and navigating online tools.
• Organizational and time-management skills, including the ability to handle multiple tasks, follow procedures, and meet performance targets.
• Ability to work rotational overnight shifts, maintain reliability in attendance, and perform effectively under pressure.
• Previous experience in customer service, call centers, or retail environments is preferred but not mandatory.
• High school diploma or equivalent; additional education in business, communications, or related fields is an advantage.
• Professional attitude, willingness to learn, and commitment to delivering respectful, non-discriminatory service to all customers.