Job Purpose
The role is a service-driven Caf Manager to lead the caf operations within our luxury retail store. This role is integral to delivering an exceptional, refined hospitality experience that aligns seamlessly with the brand and customer-centric values. The Caf Manager will oversee daily operations, lead the team, provide excellent service, and while maintaining the highest standards of quality, presentation, and guest engagement
What You Will Be Doing
- Deliver an elevated, personalized caf experience reflective of a luxury brand environment
- Ensure exceptional service standards, anticipating guest needs and resolving concerns with discretion and professionalism
- Analyze sales performance and implement strategies to increase revenue and guest satisfaction
- Manage budgets, labor costs, and cost of goods to meet financial targets
- Oversee all caf operations, ensuring smooth day-to-day performance across FOH, bar, and kitchen
- Own operational standards, SOPs, and continuous improvement across service and back-of-house processes
- Identify operational risks and lead issue resolution and escalation when required
- Own caf performance against key KPIs (sales, labor, COGS, waste, guest satisfaction)
- Oversee inventory, ordering, vendor relationships, and waste control
- Own performance management, feedback, and development plans for caf staff
- Ensure structured onboarding, training, and ongoing skills development for all caf team members
- Act as the main point of contact between caf operations and internal stakeholders (mainly Operations)
- Coordinate with HR on policies, regulations, staffing, and performance processes
- Support the execution of promotions, launches, and special activations in collaboration with relevant teams
What we are looking for
- Strong communication, and interpersonal skills.
- Deep understanding of luxury service standards and customer engagement. Knowledge of specialty coffee, premium food offerings, and caf operations preferred
- Ability to build healthy working relations with business executives, vendors, and peers.
- Ability to effectively manage time spent on various tasks and prioritize.
What's In It For You..
- The chance to work in a fast-paced, innovative e-commerce environment.
- Opportunities for growth and development in the beauty industry.
- A supportive team culture that values creativity and excellence.
