Job Title:CAFM Operator
Department:Work Control
About the Role
ESOM is seeking an experienced CAFM Operator to manage asset and maintenance information within the Computer-Aided Facility Management system.
The role is responsible for maintaining accurate asset records, generating Preventive Maintenance and Corrective Maintenance work orders, monitoring work-order progress, coordinating with technical teams and the Help Desk, and producing accurate operational and client reports.
Candidates must have experience working with CAFM or CMMS platforms. Hands-on experience with IBM Maximo is preferred; candidates with strong Maximo knowledge and relevant experience using another recognized CAFM/CMMS platform may also be considered.
Key Responsibilities
- Accurately enter, update, verify, and maintain asset, maintenance, and work-order data within the CAFM system.
- Generate and monitor Preventive Maintenance and Corrective Maintenance work orders in line with approved schedules and operational requirements.
- Coordinate with technicians, supervisors, managers, Help Desk teams, and other stakeholders to follow up on tasks and ensure timely work-order closure.
- Monitor CAFM dashboards, alerts, overdue activities, and data-quality issues, escalating concerns when required.
- Prepare periodic reports covering PM and CM performance, asset status, work-order progress, facility performance, and client reporting requirements.
- Maintain accurate system records, document troubleshooting steps, support end-users, and follow approved procedures for data control and system access.
Requirements
- Diploma or bachelor's degree in Management Information Systems, Technical Management, Information Technology, Engineering, Facility Management, or a related field.
- Minimum of 5 years of relevant experience operating a CAFM or CMMS system within facilities management, maintenance, or a similar operational environment.
- Hands-on experience with IBM Maximo is strongly preferred.
- Candidates without direct Maximo experience must demonstrate sound knowledge of Maximo processes and practical experience with another recognized CAFM or CMMS platform.
- Good understanding of asset registers, Preventive Maintenance, Corrective Maintenance, work-order lifecycles, maintenance scheduling, and Help Desk coordination.
- Strong data-entry accuracy, reporting, analytical, coordination, and problem-solving skills.
- Good written and verbal communication skills in English.
- Ability and willingness to work in a control-room environment on rotating shifts.
