Call Center Agent

Job Title: Call Center Agent

About the Role:

We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails.

You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.

Duties and Responsibilities:

• Manage inbound calls, chats, and emails.
• Resolve customer complaints and provide solutions or alternatives.
• Promote ASUS products and services when appropriate.
• Maintain KPIs and provide care calls as needed.
• Process RMAs and handle internal systems.
• Assist and train new team members.
• Maintain professionalism and work efficiently under pressure.

Qualifications:

• Bachelor's degree.
• Fluent in English and Arabic (written and verbal).
• Minimum 1 year of call center and customer service with technical support experience.
• Proficient in Microsoft Office.
• Strong multitasking, organizational skills, and attention to detail.

Disclaimer

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