Job Description

Ideal Standard, a leading brand of the Villeroy & Boch Group, is expanding! We are currently looking for a motivated and customer-oriented Call Center Agent to join our dynamic team in Cairo. If you are passionate about delivering excellent customer service and ready to grow with a global leader, we want to hear from you.

Managing inbound calls in a timely manner.
Maintaining and improving quality results by adhering to standards and guidelines.
Updating customers account data, as required.
Providing courteous and professional support to customers via different channels.
Assisting in resolving customers inquires/complaints.
Troubleshooting problems and providing accurate information.
Responding to customers inquires in a professional and appropriate manner.
Performing diverse duties to support department objectives as communicated and assigned.

Your profile:

Bachelor's degree in business administration or a relevant field.
Solid English Language.
1-2 years practical experience in a relevant field.
Excellent knowledge of MS Office programs.
Excellent communication skills, ensuring clear, effective, and positive customer interactions.
Excellent organizational skills.
Identify and resolve problems in a timely manner.
Professional and courteous personality
Consistently demonstrates a proactive and positive readiness to support team members and contribute to shared success.
Possesses strong teamwork, troubleshooting, and problem-solving skills, with the ability to effectively manage multiple priorities and meet deadlines in a fast-paced environment.

Working conditions: 09:00 a.m - 5:00 p.m

Saturday - Thursday (Saturday is a double pay)

Location: Sheraton - Heliopolis