Call Center Customer Service Representative

Sutherland is an AI-led digital transformation company delivering measurable business outcomes for organizations globally. With a focus on innovation, we design, operate, and automate various operations to ensure our AI solutions are not only implemented but continue improving. Our mission is to drive transformational change by leveraging cutting-edge AI technologies for optimized processes and enhanced efficiency.

This is a full-time, on-site role located in New Cairo for a Customer Support Representative. The role involves assisting customers, addressing inquiries, resolving issues, and ensuring satisfaction with the company's products and services. Day-to-day responsibilities include providing real-time customer service, identifying and troubleshooting challenges, and working collaboratively with team members to deliver an exceptional customer experience.

• Proficiency in Customer Support and Customer Service, with a strong focus on maintaining high levels of Customer Satisfaction
• Strong Communication skills, including verbal and written, to interact effectively with a diverse customer base
• Ability to perform Troubleshooting and problem-solving to address customer issues promptly and efficiently
• Patience, empathy, and the ability to manage challenging customer situations
• Prior experience in customer service or a related field is a plus
• Basic technical knowledge to assist customers with common operational challenges
• Fluency in English; additional language skills are an advantage
• High school diploma or equivalent required; additional certifications in customer service are a plus