Call Center Pharmacist

Company Description El Ezaby Pharmacy is Egypt's leading provider of health and personal care products, growing from a single pharmacy in 1975 into a major healthcare corporation. With nearly four decades of experience, the group operates a nationwide network of over 500 branches and multiple warehouses, serving communities across the country. El Ezaby has redefined the pharmacy profession in Egypt through innovative operational models and services such as home delivery, patient consultation, and health awareness initiatives. The company invests heavily in a dedicated development center, where highly qualified professionals train pharmacists and employees to meet global standards. Team members are encouraged to grow their skills and are recognized as trusted sources of advice and consultation for patients.

Role Description This is a full-time, on-site Call Center Pharmacist role based in Nasr City. The Call Center Pharmacist provides professional pharmaceutical consultation to customers over the phone, addressing medication inquiries, dosage instructions, potential side effects, and drug interactions. The role includes reviewing prescriptions communicated by customers, verifying accuracy, and guiding patients on safe medication use and adherence. The pharmacist documents interactions in the system, follows up on customer cases, and coordinates with branches, warehouses, and delivery teams to resolve issues and ensure timely service. Day-to-day tasks also involve handling complaints, escalating complex medical cases when needed, supporting health awareness campaigns, and complying with company policies, quality standards, and regulatory requirements.

Qualifications

• Professional pharmaceutical expertise, including a Bachelor's degree in Pharmacy and a valid license to practice (or eligibility for licensing in Egypt).
• Strong communication and customer service skills, with the ability to explain medical information clearly and empathetically over the phone.
• Proficiency in using call center systems, pharmacy software, and basic computer applications to document cases and access medical information.
• Solid knowledge of medications, therapeutic classes, drug interactions, and safety guidelines, with attention to detail in reviewing prescriptions.
• Ability to work in a fast-paced environment, manage multiple calls, prioritize tasks, and maintain accuracy under pressure.
• Commitment to ethical practice, patient confidentiality, and adherence to local health regulations and company quality standards.
• Fluency in Arabic and good command of English; previous experience in a call center or retail pharmacy setting is an advantage.

Benefits

• Competitive salary.
• Monthly KPI-based performance incentives.
• 2 days off per week.
• Paid training program.
• Career growth and promotion opportunities.
• Medical ,social and life insurance.
• Friendly and supportive work environment.