Call center rep(b1+ up to b2)

Company Description

e& CX Solutions specializes in creating meaningful digital interactions that foster lasting customer relationships and drive tangible business results. With a strong focus on strategic thinking and precision, the company delivers exceptional customer experiences using a well-defined methodology. e& CX Solutions is committed to turning customer experience goals into reality, ensuring measurable impacts for clients. By partnering with e& CX Solutions, businesses can achieve outstanding outcomes through exceptional service experiences.

Role Description

This is a full-time on-site role located in Qesm El Maadi for a Call Center Representative. The role involves handling inbound and outbound customer calls, addressing inquiries, and providing prompt and effective solutions to enhance customer satisfaction. The representative will be responsible for accurately logging customer interactions and ensuring a positive experience, while adhering to company policies and standards.

Qualifications

• Strong Customer Service Representatives and Customer Support skills, with a focus on ensuring Customer Satisfaction
• Excellent Interpersonal Skills, including the ability to effectively communicate and empathize with customers
• Proficiency in Computer Literacy, including navigating multiple systems and managing information efficiently
• Adaptability, problem-solving skills, and a customer-focused mindset
• Fluency in English at B1+ to B2 level, with effective verbal and written communication capabilities
• Previous experience in a call center or customer-facing role is advantageous but not mandatory